Call our dispatch office Monday through Friday from 6:00 am – 9:00 pm at 440-754-5555.
Reservations can be made as early as 1 week prior to your trip and as late as the same day (based on availability.) The earlier you call, the more availability we will have, as reservations are made on a first call, first-serve basis. Reservation requests cannot be left on voicemail.
Client name, address, and phone number; address of pick-up and drop-off locations; arrival time needed for destination; departure time for return trip.
Dispatch will provide a 30-minute window in which the vehicle will arrive at your pick-up location.
Our driver will arrive at your pick-up location within the 30-minute window provided at the time of booking. The driver can assist you with boarding and exiting the vehicle, if necessary. We are a door-to-door service, meaning the driver can assist you from the exterior door of your pick-up location to the vehicle, and again from the vehicle to the exterior door of your drop-off location.
Passengers must board the vehicle within 5 minutes of its arrival.
DRIVERS ARE PROHIBITED TO: Enter a client’s residence; assist with donning or removal of clothing; retrieve personal items.
Upon boarding, the client should deposit the exact dollar amount owed, into the farebox. We accept cash, coin, or checks made out to Geauga Transit. Round trip fare cannot be accepted. Fare must be paid each time you board the vehicle. Driver does not carry cash and cannot make change.
Although the driver may have other clients along the way, you will still get to your destination by the scheduled time.
Have a seat, buckle up, relax, and enjoy the scenery.
All Transit vehicles are wheelchair accessible and all drivers are trained to assist with wheelchairs.
Clients may request to use the lift/ramp instead of using the steps. Drivers are prohibited from riding the lift with client.
If you need to change a trip location, please contact dispatch at 440-754-5555 to adjust your reservation. Drivers cannot change their routes without permission from dispatch.
If a client would like to add an extra stop, contact dispatch for availability.
If you need to cancel your trip for any reason, please call our dispatch office Monday through Friday from 6:00 am – 9:00 pm at 440-754-5555. We receive many requests for transportation. If you are unable to use your scheduled trip, please contact dispatch far enough in advance to allow us to provide a ride for another client.
Plans change, but we need to know! Geauga Transit understands that because our service requires advanced reservations, customers may sometimes miss scheduled rides or forget to cancel reservations they no longer need. However, repeatedly missing scheduled trips or failing to cancel trips in a timely manner may lead to suspension of service. We follow Laketran’s No Show policy. Laketran’s No-Show policy allows for Laketran to suspend a customer’s ride privileges for repeat no-shows. A passenger will receive a notice by mail before service is suspended. Download the full policy here.
We follow Ohio’s Child Restraint Law ORC 4511.81 which states, “Children under 8 years of age, unless they have reached 4’9” in height, must be properly secured in accordance with the manufacturer’s instructions for child restraint or booster seats that meet federal motor vehicles standards”. Client must provide the car/booster seat for their child(ren).
While onboard a Geauga Transit vehicle, passengers are prohibited from:
Service animals (as defined by ADA) are permitted to accompany individuals with disabilities in the vehicle. Client must be in direct control of the service animal at all times. Dispatch must be informed (when booking a reservation) if a service animal will be accompanying them.
Pets (not including service animals) may be transported with the client if it is in a pet carrier/kennel designed for pet containment. Dispatch must be informed (when booking a reservation) if a pet will be accompanying them. Please contact dispatch for complete requirements.
Client must be able to contain carry-on items in their lap.
There is an eight (8) grocery bag limit. Items must be small enough to be placed out of the aisles. Tying bags will help prevent any items from spilling out inside the vehicle. More than 8 grocery bags must have prior authorization.
Large bags or bulky items are not permitted.
A Personal Care Attendant (PCA), is someone designated or employed specifically to help the eligible individual (under Americans with Disabilities Act (ADA)) meet his or her needs. PCA must be picked up and dropped off at the same location as the eligible rider. Please notify dispatch when making the reservation, to ensure sufficient seating capacity.
A Companion is a person accompanying an eligible individual (under American’s with Disabilities Act (ADA)), other than a PCA, and are picked up and dropped off at the same location as the eligible rider. Please notify dispatch when making the reservation to ensure sufficient seating capacity.
Driveways must be wide enough for our vehicle to enter/exit safely. Driveways must be clear of snow and debris (i.e. tree limbs, branches, basketball hoops). It is the Drivers discretion regarding the safety of pulling into a driveway.
Geauga Transit is not responsible for lost, stolen or items left behind on the vehicle.
Civil Rights Under Title VI, Equal Employment Opportunity, and Americans with Disabilities Act (ADA)
Our mission at Geauga Transit is to offer safe, dependable, cost-effective, customer focused transportation to our community. As such, Geauga Transit operates its programs and services without regard to race, color, national origin, age, gender or disability. Geauga Transit is committed to providing equality of opportunity for applicants, employees, vendors and customers, while complying with all appropriate federal and state laws, rules and regulations pertaining to the treatment of all our customers.
It is the policy of Geauga Transit to comply with all the legal requirements of federal and state laws and regulations as they pertain to individuals with disabilities. If state laws and federal regulations are contradictory, the federal ADA regulations prevail. Geauga Transit provides quality transportation services without discrimination to all persons including individuals with disabilities. Discrimination on the basis of disability against any person by transit system employees will not be condoned or tolerated.
If you feel you have been discriminated against based on one of the above characteristics, you have the right to file a complaint. Geauga Transit is operated by Laketran. Laketran manages Geauga Transit’s Title VI and ADA obligations. You can complete Laketran’s Civil Rights Complaint Form and submit it to our Administrative Office via mail or in-person at 555 Lakeshore Blvd., Painesville Twp., OH 44077.
For more information on Laketran’s Civil Rights Program, contact Andrea Aaby at 440-350-1022, for hearing impaired, contact TTY 1-888-525-3872; e-mail firstname.lastname@example.org; or visit the Administrative Office in-person.
You may also file a concern directly with the Department of Transportation by contacting: U. S. Dept. of Transportation, Federal Transit Administration, 1200 New Jersey Ave. SE, Washington, D.C. 20590, 1-888-446-4511, 202-366-4648, or TTY 1-800-877-8339.
Reasonable Modification of Policies and Practices
Geauga Transit provides reasonable modification of our policy and practices upon request to ensure that our transportation services are accessible to persons with disabilities.
You may contact Geauga Transit’s Reasonable Modification Coordinator by calling 440-754-5555, by mail at 12555 Merritt Rd. Chardon, Ohio 44024, or email at email@example.com.
Download our Reasonable Modification of Policies and Practices.